At Royal Alliance Ayurveda, we strive to provide high-quality Ayurvedic products and ensure a smooth shopping experience. Please read our cancellation and refund policy carefully before placing an order for Cheetah Sithaswagandhadi Thailam or any other products on our website.

1. Cancellation Policy

Before Dispatch: You can cancel your order within 24 hours of placing it, or before the order has been dispatched from our warehouse, whichever is earlier.

How to Cancel: To request a cancellation, please email us immediately at [Insert Support Email Address] or call us at [Insert Phone Number] with your Order ID.

Refund for Cancellation: If your order is successfully cancelled before dispatch, we will initiate a full refund. The amount will be credited back to your original payment method via Razorpay within 5 to 7 business days.

After Dispatch: Once an order has been shipped and handed over to our logistics partner, it cannot be cancelled.

2. Return Policy

Hygiene and Safety: Cheetah Sithaswagandhadi Thailam is an Ayurvedic personal care product. For health, safety, and hygiene reasons, we do not accept returns or exchanges on opened or used products.

Eligible Returns: We only accept returns or provide replacements strictly under the following circumstances:
You received the wrong product.
The product was delivered in a physically damaged or leaked condition.
The product delivered is past its expiry date.
Reporting an Issue: If you face any of the issues mentioned above, you must contact us within 48 hours of delivery. Please email [Insert Support Email Address] with your Order ID, a description of the issue, and clear photographs or an unboxing video of the damaged/incorrect product and the shipping label.

3. Refund & Replacement Process (For Eligible Returns)

Inspection: Once your return request is approved, we will arrange for a reverse pickup or ask you to ship it back to us. Upon receiving the returned item, our team will inspect it to verify the issue.

Approval: We will notify you via email regarding the approval or rejection of your refund/replacement based on the inspection.

Processing Refunds: If a refund is approved, it will be processed immediately. The credited amount will reflect in your original method of payment (via Razorpay) within 5 to 7 business days, depending on your bank's processing times.

Processing Replacements: If a replacement is requested and approved, the new product will be dispatched within 2 business days at no additional shipping cost to you.

4. Non-Refundable Items

Products that have been opened, used, or altered.

Products missing their original packaging, labels, or seals.

Items purchased during promotional sales or clearance events (unless delivered damaged or expired).

5. Late or Missing Refunds

If you haven’t received a refund within the specified timeframe:

Check your bank account again.

Contact your credit card company or bank, as it may take some time before your refund is officially posted.

If you’ve done all of this and still have not received your refund, please contact us at [Insert Support Email Address].